Information About Embedding POET

Embedding POET into systems

Personal Outcomes and Evaluation Tool POET is a set of qualitative questions which help Councils to understand the experiences of someone taking control of a personal budget and the outcomes they achieve.


To date most Councils using POET have done so with a specific survey. Although an adhoc survey provides an enormous amount of intelligence, this can mean that information is not collected routinely, as additional surveys that are not built into processes can be resource intensive.


Therefore, the Embed Project supports Councils to ask the POET questions on an ongoing basis as part of the review process and through assessment.  The questions are built into the Local Authority Information Technology systems and asked on a regular basis.


Our latest report has just been published, 4,300 responses were collected from 18 areas some of who embedded POET questions into their review process and local IT systems. This meant they could routinely collect analyse and respond to the experiences of local people

By measuring people's experience of accessing support and featuring outcomes

structured around the domains of wellbeing, the POET provides local authorities with a clear and simple framework to measure how well they're meeting the requirements of the Care Act and to demonstrate the impact they're having on the lives of local people who need support.


The question areas include:

  • You and the support you get
  • Planning your support
  • Quality of the support
  • Outcomes of the support

Key Findings

  • The report includes responses to the POET from 4,300 people, more than half of whom were over 65 years of age. Responses came from 18 local authority areas.
  • People received a broad range of support, including home care, personal assistance day and residential care.
  • Around three quarters of people reported the support they get as good or very good in terms of the amount of support they get (74%) and the choice and control they enjoy (72%).
  • Respondents were generally most positive about the impact of support on their quality of life (75%), health (72%) and feeling safe (71%). People were generally less positive about the impact of their support on everyday activity (57%), taking part in community (58%) and relationships (57%).

What's working quite well?

  • A large majority (80%) reported that their views were fully or mostly included when their support was planned.
  • A large majority (84%) rated their support as good or very good in relation to dignity.
  • A large majority (81%) rated their support as good or very good in relation to quality.

What's not working so well?

  • Around half the group said that they were aware of the amount of money in their personal budget when their support was planned (50%).
  • Only half the group said they could decide how the money in their personal budget was spent (51%).
  • Less than two thirds (63%) of people rated their support as good or very good in terms of information and advice.
  • A large proportion of people said key elements of wellbeing were not relevant to them and their support: 'Everyday activity: work, education, training, recreation' (42%) and 'Taking part in your community: Doing things in your local area' (30%).

Read the latest report here




See a summary of the key findings here



Take part in embedding the POET

We are currently working with a small number of local authorities as part of our work, POET: 'Embedding outcomes'.


These local authorities are now in the process of embedding the POET into their IT systems to systematically complete at reviews. By routinely measuring and monitoring both process and outcomes – through people’s direct reported experience – the POET is able to produce a data set that identifies the critical conditions that councils, schools, clinical commissioning groups (CCGs),  providers, trusts and other agencies need to establish if they are to maximise  the efficiency and effectiveness of the self-direction and choice and control agenda.


The work involves:

  • Embedding outcomes into practice: Using a model set of practice tools for; assessment/eligibility and allocation decisions, support planning and review, (the review tool features the POET) that are outcome focused and Care Act compliant. Participating Authorities  have access to but are not be required to use all of these tools.
  • Commissioning: Help with embedding the POET into local performance monitoring systems so that commissioning practice is routinely informed by the POET findings.
  • A citizen view: Help with working with citizens locally, to support the development of an independent citizen led quality assurance process based on the POET to compliment your own internal POET findings.
  • IT solutions: Support participating Local Authorities to use their local Information technology to capture and report the POET data locally and how to share anonymised information from the use of the POET, for national benchmarking.
  • Improvement support through benchmarking: Provision of local, regional and national benchmarking data for comparison of findings. Supporting participating Local Authorities to develop an action plan to address areas of challenge.

Participating Local Authorities are committed to:

  • The work as described above by identifying a Senior management lead who oversees the local authorities involvement.
  • Undertake to share anonymised outcome data for the national poet data set

If you would like to find out more information about the POET and embedding the tool into your current monitoring systems please get in touch with us at